How Do I get My Certificate/Award?

For all CCAR Trainings completed prior to December, 2019, certificates can be obtained by visiting www.recoverycoachacademy.us.   If you cannot access your certificate, that could mean that the required session evaluation was not completed.

If you completed your training utilizing the new Protraxx system, you may log into find your evaluation/CEU award as it will appear on your dashboard. If the evaluation is not there, your trainer may not have provided proof of your attendance. We recommend contacting your trainer directly, or you may use the form below for further assistance. There are instructions if you happen to forget your login information for Protraxx.

If neither of these options provide you with your certificate, please utilize the form below to request an investigation of participation.   Upon receipt of the form we check to see if we have your attendance confirmed.  If we are able to confirm your participation, we will email your certificate.  If we don’t have you in our database, we’ll contact your trainer once they confirm your participation with us, we will email your certificate.

Please note that due to schedules and response times, this process could take up to four (4) weeks to complete.